DIALED SHIFT SUPPORT
Frequently Asked Questions
Everything you need to know about SRAM AXS derailleur repair, shipping, turnaround times, and compatibility.
What SRAM AXS derailleurs do you repair?
We repair many SRAM AXS rear derailleurs, including Eagle AXS, Eagle Transmission, and select road and gravel AXS models. If you are unsure whether your derailleur is compatible, contact us before ordering and we will help confirm it.
What is a pogo pin repair?
The pogo pins are the spring-loaded electrical contacts that connect the AXS battery to the derailleur. If the contacts become damaged, corroded, stuck, or fail internally, the derailleur may stop powering on even though the rest of the unit is still functional.
What is included in the repair service?
The service includes inspection of the battery contact area, replacement of failed pogo pins, testing of the battery connection, and a basic functional check of the derailleur before it is returned.
Is shipping included?
Yes. We provide a prepaid shipping label for you to send the derailleur to Dialed Shift, and return shipping is included as well.
Do I need to send my AXS battery?
No. Please remove the AXS battery before shipping unless we specifically ask you to include it for diagnostic purposes.
How long does the repair take?
Most repairs are completed 1-2 business days after the derailleur arrives. Turnaround time can vary depending on repair volume and whether additional issues are discovered during inspection.
What if my derailleur has more than a pogo pin problem?
If we find additional electrical or mechanical damage, we will contact you before performing work outside the service you purchased.
Can you repair corrosion or water damage?
In many cases, yes. Corrosion around the battery contacts may be repairable. Severe water intrusion or internal electronic damage may require additional work or may prevent a successful repair.
Do you repair crash-damaged derailleurs?
Pogo pin repair does not automatically correct bent cages, broken housings, damaged motors, or other crash damage. If you are unsure, send us photos through the contact page and we can take a look.
Where is Dialed Shift located?
Dialed Shift is based in Boulder, Colorado and accepts mail-in repairs from riders across the contiguous United States.
Still have a question?
Not sure what is wrong with your derailleur? Send us a message or give us a call and we will help you figure it out.