Terms of service

Terms of Service

Last updated: 11/10/2026

These Terms of Service apply to purchases and use of the DialedShift website, operated by Dark Ridge LLC : business name, doing business as Dialed Shift (“DialedShift,” “we,” “us,” or “our”).

By placing an order, you agree to these terms and the policies referenced below.

1. Our Business

DialedShift provides bicycle derailleur repair services and sells replacement parts and DIY repair components.

We are an independent repair business and are not affiliated with, endorsed by, or authorized by SRAM unless expressly stated. Brand names and trademarks belong to their respective owners and are used to identify products and compatibility.

2. Orders and Payment

You agree to provide accurate contact, billing, shipping, and product information when placing an order. You must be legally able to enter into a purchase agreement or have permission from a parent or legal guardian.

Prices are shown in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout.

We may decline or cancel orders because of unavailable products, suspected fraud, or material listing or pricing errors. If an affected order has already been paid, we will refund the canceled amount. We will obtain your approval before charging a corrected price.

3. Repair Authorization

By purchasing a repair service and sending or delivering your component to us, you authorize the inspection, disassembly, testing, and work reasonably necessary to perform the purchased service.

Please disclose known damage, liquid exposure, previous repair attempts, modifications, and relevant operating issues.

If inspection identifies additional work or parts beyond the purchased service, we will contact you with the proposed scope and cost. We will not perform additional paid work without your approval.

4. Repair Scope and Results

Repair services address the issue and components described in the purchased service or an additional approved estimate. They do not constitute a complete overhaul or certification of the entire derailleur or bicycle.

Some components cannot be repaired because of internal damage, corrosion, wear, previous modifications, or unavailable parts. Successful repair of one issue does not prevent unrelated parts from wearing out or failing later.

If we cannot successfully complete the purchased repair, refunds and return shipping will be handled according to our Return & Refund Policy.

Any repair warranty, including its duration and coverage, will be stated on the applicable service page or provided in writing before purchase. Nothing in these terms excludes rights or warranties that apply by law.

5. Replacement Parts and DIY Repairs

Review the product description and compatibility information before purchasing. Contact us if you are unsure whether a part is appropriate for your component.

DIY repairs may require specialized tools, soldering skills, and mechanical or electrical knowledge. Purchasing a replacement part does not guarantee that it will resolve the underlying issue.

We are not responsible for damage to the extent it is caused by incorrect installation, misuse, or modifications performed by you or another party. This does not exclude responsibility for defective products, inaccurate product descriptions, or other obligations imposed by law.

6. Shipping and Turnaround Times

Shipping options, charges, and estimated processing times are described at checkout, on the applicable product page, or in our Shipping Policy.

Repair turnaround estimates begin when we receive your component unless otherwise stated. Timing may be affected by its condition, parts availability, or delays in receiving your approval for additional work. We will communicate material delays and any available options.

Follow our packing and shipping instructions and provide an accurate return address. Send batteries, chargers, or other accessories only if we request them.

If a shipment is lost or damaged, contact us promptly so we can help investigate and coordinate any applicable carrier claim. Responsibility and available remedies will be determined under the applicable shipping terms and law.

7. Returns, Refunds, and Cancellations

Our Refund Policy explains return eligibility, cancellation requests, refund processing, and responsibility for shipping charges.

Completed repair services are subject to the service-specific provisions of that policy. Any rights you have concerning defective products or services remain unaffected.

8. Safe Installation and Use

Before riding, ensure that repaired components and replacement parts are correctly installed, adjusted, and tested. Have a qualified bicycle mechanic perform installation or inspection if you are unsure.

Stop using the component if it behaves unexpectedly, becomes loose, or shows signs of damage. Contact us if you believe the issue relates to our repair or a part we supplied.

Our repair service does not replace inspection and maintenance of the rest of your bicycle.

9. Website Information and Acceptable Use

We aim to keep product descriptions, compatibility information, prices, and availability accurate. We may correct errors and update listings. Changes do not retroactively alter an accepted order without your agreement, except where permitted by law.

You may not use our website for unlawful activity, fraudulent orders, unauthorized access, or interference with its operation.

DialedShift’s original website content, branding, photos, and written materials may not be reproduced for commercial purposes without permission, except as permitted by law.

10. Third-Party Services and Privacy

Our store is hosted on Shopify, and we may use third-party payment and shipping providers to fulfill orders. Purchases from this store are transactions with DialedShift.

Links to third-party websites are provided for convenience. We do not control their content or practices.

11. Responsibility and Consumer Rights

To the extent permitted by applicable law, DialedShift is not liable for indirect or consequential losses resulting from use of our products or services.

This provision does not exclude or limit liability for fraud, gross negligence, willful misconduct, or any liability that cannot legally be excluded or limited. It does not remove mandatory consumer rights or the remedies available for defective products or services.

12. Governing Law

These terms are governed by the laws of Colorado, subject to any mandatory consumer protections that apply in your place of residence.

If you have a concern, please contact us so we can try to resolve it. Contacting us does not waive your right to pursue other available remedies.

13. Changes to These Terms

We may update these terms by posting a revised version with a new effective date. Updated terms apply to future purchases. The terms in effect when an order was placed will apply to that order unless we mutually agree otherwise or applicable law requires a change.

14. Contact Information

For questions about these terms or an order, contact:

DialedShift / [Dark Ridge LLC ]
Email: Dylan@dialedshift.com
Phone: 720-491-1783