Shipping policy
Shipping Policy
Last updated: November 10, 2026
This policy applies to orders placed with Dark Ridge LLC, doing business as DialedShift.
Shipping Locations and Rates
We currently ship within the United States.
Available shipping methods and any applicable charges are displayed at checkout. Products advertised with free shipping qualify for the destinations and shipping methods specified in the listing.
Replacement Parts and DIY Components
In-stock parts orders are generally processed within 2 business days after payment is received. Business days are Monday through Friday, excluding holidays.
Processing time is separate from carrier transit time. If we anticipate a significant delay, we will contact you with an updated estimate and available options.
Shipping Your Derailleur for Repair
For repair services advertised as including two-way shipping, we provide a prepaid inbound shipping label and cover standard return shipping. Any exclusions or additional charges will be disclosed before purchase.
If you would like to add faster shipping than UPS ground please select expedited shipping at check out or reach out to us directly
After ordering, you will receive your shipping label and instructions by email within 1 business days. Please follow the address and instructions provided with your order.
Before shipping:
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Remove the battery unless we specifically ask you to include it.
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Remove excess dirt and securely cushion the derailleur in a sturdy box.
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Send only the components and accessories requested for your repair.
Keep your drop-off receipt and tracking information until we confirm receipt.
Repair Turnaround and Return Shipping
Repairs are generally completed within 1-2 business days after we receive your derailleur. This estimate does not include shipping time to or from our shop.
Additional damage, parts availability, or work requiring your approval may affect turnaround time. We will contact you if we identify a significant delay or need authorization for additional work.
Once the repair and testing are complete, we will securely package your derailleur and ship it to the return address provided with your order.
If we cannot complete the repair, refunds and any applicable shipping charges are handled according to our Refund Policy.
Tracking and Delivery
When a shipment includes tracking, we will email the tracking information once it ships. Tracking may take time to update after the carrier receives the package.
Carrier delivery dates are estimates unless a guaranteed service is expressly offered. Weather, holidays, and carrier disruptions may affect delivery times. Contact us if your shipment appears delayed so we can help investigate.
Address Changes and Undeliverable Packages
Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible. We may be unable to make changes once a package has shipped.
If a package is returned because of an incorrect address provided by the customer or because it was not collected, additional shipping charges may apply. We will confirm any charges before reshipping. If we made the addressing error, we will cover the cost of correcting it.
Lost or Damaged Shipments
If your package arrives damaged, retain the packaging and contents and contact us promptly with your order number and photos.
If a shipment appears lost or tracking shows delivery but you cannot locate it, contact us so we can investigate with the carrier. We will work with you to determine the appropriate resolution, including replacement, refund, or other remedies where applicable. A carrier claim does not limit your rights under applicable law.
Returns
For return eligibility, instructions, and responsibility for return shipping, please review our Refund Policy. Contact us before sending a return.
Contact
For shipping questions or assistance:
DialedShift / Dark Ridge LLC
Email: Dylan@dialedshift.com
Phone: 720-491-1783