Refund policy

Return & Refund Policy

At DialedShift, we want you to feel confident purchasing repair services and replacement parts. If you have a problem with your order, contact Dialedshift@gmail.com with your order number and a description of the issue.

Repair Services

If we are unable to successfully complete the repair you purchased, we will refund the repair service charge and return your derailleur. Any separately paid shipping charges will also be refunded.

Completed repair services are not eligible for change-of-mind refunds. If you experience an issue after receiving your repaired derailleur, please contact us so we can evaluate it and determine an appropriate solution. Any applicable repair warranty is described on the service’s product page.

Additional work or replacement parts beyond your purchased service will require your approval before we proceed.

Replacement Parts and DIY Repair Kits

You may request a return within 30 days of delivery. To qualify for a change-of-mind return, parts must be unused, uninstalled, unmodified, and returned with all included components and original packaging.

Parts that have been soldered, installed, cut, or otherwise modified are not eligible for change-of-mind returns. This does not affect claims involving items that arrived defective, damaged, or incorrect.

Purchasing DIY repair parts does not guarantee that they will resolve your derailleur’s issue. Damage caused by improper installation or repair attempts is not covered by this return policy.

How to Request a Return

Email Dialedshift@gmail.com with your order number, the items you wish to return, and the reason for the return. Please contact us before sending anything back so we can provide return instructions.

Customers are responsible for return shipping on change-of-mind returns. Original shipping charges are nonrefundable for these returns. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include photos and a description of the problem when possible.

If we confirm an issue with the item supplied, we will arrange an appropriate replacement or refund and cover any required return shipping.

Cancellations

For parts orders, contact us as soon as possible to request cancellation. If your order has already shipped, our standard return process applies.

Repair services may be canceled before work begins for a refund of the service charge. Any shipping costs already incurred remain payable. If work has begun, contact us to discuss whether cancellation is possible and any charges for work already completed.

Refund Processing

We will inspect returned items and notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.